1. Introduction: We are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personally identifiable information you share with us. This Privacy Policy ("Policy") is an integral part of the Terms of Use and describes how Rankguru Technology Solutions Private Limited (“Company”) collects, uses, discloses and transfers your personal information through its website and applications under the brand name of Manea Salon & Spa Units Private Limited, including www.maneathesalon.com, its associated websites and mobile applications (collectively, the "Platform"). This Policy applies to those users who access or use the Platform. By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.
 

2. Types of Personal Information collected by us: "Personal Information" means any information relating to an identified or identifiable natural person including common identifiers such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws. We collect information about you and/or your usage to provide better services and offerings. The Personal Information that we collect, and how we collect it, depends upon how you interact with us. We may collect the following categories of Personal Information in the following ways:

• Name, email address, password, country, state, city, contact number and cookies;

• Information about the services that you use and how you use them, including log information and location information when you are a user of the services through the Platform;

• We may collect your Personal Information such as name, age, contact details, preferences, etc. through surveys and forms when you choose to participate in these surveys and forms;

• We may also collect information relating to your caste and information about whether you are eligible for any affirmative action programmes or policies if you opt to provide such information;

• When you visit the Platform, we use cookies to automatically collect, store and use technical information about your system and interaction with our Platform;

• When you use a device to access the Platform, Company may collect technical or other related information from the device as well as the device location;

• To the extent permitted by law, Company may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations;

• If you choose to sign in with your social media account to access the Platform, or otherwise connect your social media account with the services of the Platform, you consent to our collection, storage, and use of the information that you make available to us through the social media interface, including Personal Information. Please see your social media provider's privacy policy and help centre for more information about how they share information when you choose to connect your account.

 

3. How we use your Personal Information: We will use Personal Information in accordance with this Policy and the applicable laws. Our use of Personal Information depends on the purpose for which you interact with us. We may process Personal Information for the following purposes:

 

• Providing our services and products to you, including sending you communications about our products and services, including without limitation, newsletters, recommended courses and other social media communication facilities;

• Providing you with customer support;

• We use information collected from cookies and other technologies, to improve your user experience and the overall quality of our services (for more information please refer to paragraph 4 below).

• Improving the Platform and its content to provide better features and services.

• Conducting market research and surveys with the aim of improving our products and services.

• Sending you information about our products and services for marketing purposes and promotions;

• Preventing any illegal activities, suspected fraud, or violation of the Terms of Use;

• To the extent required for identity verification and due diligence checks.

• Establishing, exercising or defending legal rights in connection with legal proceedings (including any prospective legal proceedings).

 

4. Cookies and Other Tracking Technologies: Some of the web pages of the Platform utilize cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about activity on the Platform. Some cookies and other technologies may serve to recall Personal Information previously indicated by a User. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Platform.

Tracking technologies may record information such as internet domain and host names, IP addresses, browser software and operating system types, clickstream patterns, and dates and times that the Platform site is accessed. Our use of cookies and other tracking technologies allows us to improve our Platform and the overall Platform experience. We may also analyse information that does not contain Personal Information for trends and statistics.

For more information about our use of cookies please refer to our Cookie Policy set out below.

5. The grounds on which we rely on for collection and processing of your Personal Information: Your Personal Information is collected and processed by Company based on the following grounds depending upon the nature of Personal Information and the purposes for which it is collected and processed.

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• Consent: Company relies on your consent in order to process your Personal Information in certain situations. Your consent is sought at the time of collection of your Personal Information and such processing will only be performed where consent is obtained.

• Compliance with a legal obligation: Your Personal Information may be processed by Company to comply with a legal obligation. An example of this would be if Company is required to disclose your Personal Information to respond to a lawful order or if Company is required to retain specific records for a fixed period to comply with requirements under any applicable law.

 

6. Information Sharing and Disclosure: The Company restricts access to your Personal Information to its employees and representatives who reasonably need to know such information to provide services to you, and fulfil our obligations under the Terms of Use and applicable laws.

Company does not disclose, transfer or share your Personal Information with others except with:

 

• Our affiliates and group companies to the extent required for our internal business and administrative purposes, general corporate operations and for provision of services;

• Third parties including enforcement, regulatory and judicial authorities, if we determine that disclosure of your Personal Information is required to a) respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; or b) investigate, prevent, or take action regarding illegal activities, suspected fraud, violation of Company’s Terms of Use or as otherwise required by law;

• In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the assignment or transfer of some or all of Company’s business assets we may disclose Personal Information to those involved in the negotiation of such assignment or transfer;

• Third party service providers and marketing partners that Company engages to a) provide services on the Platform on Company’s behalf; b) maintain the Platform and mailing lists; or c) communicate with you on Company’s behalf about offers relating to its products or services. Company will endeavour to ensure that these third party service providers are obligated to protect your Personal Information and are also subject to appropriate confidentiality and non-disclosure obligations.

• Third party advertisers to display advertisements to you when you visit the Platform. Such third parties may use information about you and your visits to the Platform and other websites to display advertisements on this Platform.

• The Company does not provide any Personal Information to the advertiser when you interact with or view a targeted advertisement. However, if you interact with or view an advertisement, the advertiser may make certain assumptions and, in the process, learn certain Personal Information about you. For instance, if you view and click an advertisement that is targeted towards women in the age group 18- 24 from a specific geographic area, the advertiser may assume that you meet the relevant criteria.

• Company does not intend to transfer Personal Information without your consent to third parties who are not bound to act on Company's behalf unless such transfer is legally required.

• If your Personal Information is transferred outside India, we take the necessary steps to protect your Personal Information in accordance with applicable data protection laws.

 

7. Third Party Content: Please be aware that the Platform sometimes contains links to other sites that are not governed by this Policy. You may be directed to third party sites for more information, such as advertisers, blogs, content sponsorships, vendor services, social networks, etc.
Company makes no representations or warranties regarding how your information is stored or used on third party servers. We recommend that you review the privacy policy of such third parties, including the applicable privacy statements and policies of each third party site linked from the Platform to determine their use of your Personal Information.

8. Children: To use the Platform, you agree that you must be the minimum age (described in this paragraph below) or older.

• The minimum age for these purposes shall be eighteen (18), however if local laws require that you must be older for Company to be able to lawfully provide the services over the Platform to you then that older age shall apply as the applicable minimum age.

• If you are under the age of 18 or the age of majority in your jurisdiction, you must use the Platform under the supervision of your parent or legal guardian.

 

9. Retention of Personal Information: Your Personal Information will be retained by Company for such period of time as required for the purposes for which the Personal Information is processed, and in accordance with legal, regulatory, contractual or statutory obligations or the Company’s policies, as applicable.

10. Controlling your Personal Information: You have the right to invoke your rights which are available to data subjects as per applicable laws and regulations in relation to your Personal Information which is processed by Company.
Company provides you the ability to keep your Personal Information accurate and up-to-date. If at any time you would like to a) rectify, update or correct your Personal Information; b) obtain confirmation on whether or not your Personal Information is processed by it; or c) exercise your right to restrict the continuing disclosure of your Personal Information to any third party by Company in certain circumstances, you are requested to contact us using the contact details mentions in paragraph 14 below.

11. Confidentiality and Security: The security and confidentiality of your Personal Information is important to us and Company has invested significant resources to protect the safekeeping and confidentiality of your Personal Information. When using third party service providers acting as processors, we require that they adhere to the standards required under applicable laws. Regardless of where your Personal Information is transferred or stored, we take all steps reasonably necessary to ensure that Personal Information is kept secure.

We comply with the requirements of the Information Technology Act, 2000 and Rules framed thereunder to ensure the protection and preservation of your privacy. We have physical, electronic, and procedural safeguards that comply with the appliable laws to protect your Personal Information.

12. Social Media: Company operates channels, pages and accounts on some social media sites to inform, assist and engage with its customers and users. Company monitors and records comments and posts made on these channels about itself in order to improve its products and services.
Please note that you must not communicate the following information to Company through such social media sites:
sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offences and national identification number. Company is not responsible for any information posted on such sites other than the information posted by its employees on its behalf. Company is only responsible for its own use of the Personal Information received through such sites.

13. Disclaimer: Company does not store any account related information or any credit/debit card details. The company shall not be liable for any loss or damage sustained by you as a result of any disclosure (inadvertent or otherwise) of any information concerning your account, credit cards or debit cards in the course of any online transactions or payments made for any products and services offered through the Platform.

14. Amendments: Company reserves the right to update, change or modify this Policy at any time. The updated Privacy Policy shall come to effect from the date of publication of such update, change or modification from time to time.

15. Contact us: If you have any questions regarding this Privacy Policy or the protection of your Personal Information or any complaints or grievances in relation to the processing of your Personal Information please contact support@maneathesalon.com